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Update on Coronavirus (COVID-19)

Coronavirus (COVID-19) Update


Back on the road

We’re delighted to be welcoming customers back on board our coaches. While our timetable may be reduced for now, we will still be providing frequent services every 30 minutes between Dublin City and Dublin Airport.


Government guidance on travel is changing regularly and may differ from one location to another. Please check the latest government guidance in line with your travel plans and make arrangements accordingly. It is your responsibility to check Government guidelines.


You can still book with confidence as refunds can be obtained free of charge on all tickets cancelled 72 hours prior to your outward departure via our cancellation portal. Tickets cannot be amended, however you have the flexibility to travel 12 hours either side of the journey time stated on your ticket or you can cancel your ticket free of charge 72 hours before departure and rebook for a later date.


Safer coach travel

Keeping our customers and colleagues safe and well is our top priority and we have put additional measures in place, both on board our coaches and at Dublin Airport, to make you feel safe and comfortable when you take your next trip.


On board our coaches

  1. Hand sanitiser : Hand sanitiser stations are available on coaches for customer use as you board. If you can, bring hand sanitiser gel for use during your journey.
  2. Concerns whilst travelling: If you have any concerns during your journey please use our LIVE text feedback service, detailed on window stickers on board all coaches.
  3. Face coverings: To minimise the spread of the virus you are required to wear a face mask or face covering when in coach stations and on board the coach, in line with Government guidance. Please note that this does not apply to children below the age of 11 and those who are exempt. For more information on exemptions, please visit the Government website.
  4. Assisted Travel: We have a dedicated team to support customers, you can call our Assisted Travel Team to talk through any assistance needs. We advise you to contact our Assisted Travel team, at least 36 hours prior to travel, on +353 1 903 9508 and selecting the Assisted Travel Helpline option, lines open 7 days a week, 9am - 5pm. Calls are charged at local rate. More details can be found on our accessibility page.
  5. Enhanced cleaning: Regular aerosol based disinfection with a high performance antiviral solution, sometimes called ‘fogging’ is in place. Key touch points including handrails, armrests, seat belts and toilets are also cleaned regularly using a high performance antiviral cleaning solution.
  6. Air filtration system: Our air filtration systems will regularly purify the air on-board the vehicle throughout your coach journey. Eliminating microbes including bacteria and viruses such as SARS and CoV-2.
  7. Social Distancing: Capacity onboard is limited to 75%.
  8. Contactless Payment: Where possible please book online in advance to guarantee your seat. If you need to pay at the station, please use card or contactless payment methods as we are unable to accept cash onboard.
  9. Toilets: On board toilets remain open and are cleaned regularly using fogging and antiviral solutions.
  10. Driver safety: All of our drivers have been provided with protective equipment including masks, gloves, hand sanitiser and protective cab screens. Please note that our drivers are not required to wear a mask behind the protective cab screen.

At Dublin Airport

  1. Hand sanitiser: Hand sanitiser stations are available at Dublin Airport for customer use. If you can, bring hand sanitiser gel for use during your journey.
  2. Customer face coverings: To minimise the spread of the virus you are required to wear a face mask or face covering when at Dublin airport and on board the coach, in line with Government guidance. Please note that this does not apply to children below the age of 11 and those who are exempt. For more information on exemptions, please visit the Government website.
  3. Team safety: All of our teams have been provided with protective equipment including masks, gloves and hand sanitiser.
  4. Contactless payments: Where possible please book online in advance to guarantee your seat. If you need to pay at the station, please use card or contactless payment methods and avoid using cash where possible.
  5. Enhanced cleaning: Key touch points including sales points and ticket machines are cleaned regularly using a high performance antiviral cleaning solution
  6. Social distancing: Follow floor markings, signage and announcements to maintain social distancing

Please note our coronavirus safer coach travel requirements: Conditions of carriage and policy, may change prior to travel.


How can you help

  1. Plan Ahead: Where possible please book online in advance or through our contact centre to guarantee your seat. If you need to pay at the station or to the driver, please use card or contactless payment.
  2. Follow Government Guidance: Do not travel if you're experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.
    • Government guidance recommends the wearing of a face covering or mask when travelling on public transport. You are expected to wear a face covering in coach stations and on board the coach, unless exempt. You may be refused travel if you fail to do so. Please check and comply with the latest local guidance. For more information on exemptions, please visit the Government website.
    • Wash your hands and use sanitisers where available before travelling. If you can, bring hand sanitiser gel for use during your journey.
  3. Be Patient:
    • Please be patient and support our teams as they're there to keep you safe.
    • Please follow driver instructions during your journey to ensure the safety of all on board.
    • If you require assistance on your journey or with any of the safety measures detailed, we advise you to contact our Assisted Travel team, at least 24 hours prior to travel, on +353 1 903 9508 and selecting the Assisted Travel Helpline option, lines open 7 days a week, 9am - 5pm. Calls are charged at local rate.

Please note our coronavirus safer coach travel requirements: Conditions of carriage and policy, may change prior to travel.

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