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Cookie Policy

What are cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. (By continuing to browse the site, you are agreeing to our use of cookies.)

When you visit the Website we will ask you whether you agree to our use of cookies. You can indicate your acceptance of our use of cookies by clicking in the appropriate place on the banner that appears on the Website.

However, please note that if you do not click to accept but continue to browse the Website, you will be deemed to have accepted our use of cookies in accordance with this Privacy Policy.

If you do not agree to our use of cookies, then you are able continue to use the Website but your browsing experience may be affected. You can find out more below about what cookies are, the cookies we use and how to switch off cookies.

What are cookies?

A cookie is a text file containing small amounts of information which is downloaded to your device (e.g computer or mobile phone) when you access a website. The text file is then sent back to our server each time your browser requests a page from the server.

This enables us to operate the Website more effectively and load the Website in such a way as to reflect your personal preferences based on your previous browsing on the Website, as well as keywords we are able to gather from URLs of webpages from which you accessed the Website

Embedded content

Sometimes, we embed images or videos from websites such as YouTube and Flickr. As a result, when you visit a page featuring such content, you be presented with cookies from these websites.

We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content.

You should check the relevant third-party website for more information about them and how to opt out. If you are not logged in to their services, they will not know who you are but still gather anonymous usage information (e.g number of views, plays, loads etc).

Social network & sharing tools

On some pages, we also feature embedded 'Share' buttons or widgets that enable you to share content with friends through a number of popular social networking sites (eg Twitter; Facebook 'Like' etc).

These sites set cookies which can identify you as an individual when you are also logged in to their services. This means they are collecting information about what you are doing all around the internet, including on TfL sites. We do not control these cookies and you should check the relevant third-party website to see how your information is used and how to opt out.

Third party cookies

We try and make it easy to share content and to see what content is popular on those networks. We add buttons to allow people to easily share to those networks. When we include these social 'plugins', it gives those sites the flexibility to use cookies. They can't read any cookies we set from our Website, and we can't read any cookies they set, but it lets them do the same sort of traffic measuring that we do on the rest of the Website, and it also lets them know whether you're logged in.

Other websites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) also use cookies, over which we have no control.

How do I turn cookies off?

If you would like to opt out of cookies, you can change the settings on your internet browser to reject cookies. You can set your web browser (eg Chrome, Firefox, Internet Explorer etc) to reject all cookies; allow only 'trusted' sites to set them; or to accept cookies from websites only for the duration of your visit.

Your browser's 'Help' option will tell you how. Please note that if you do set your browser to reject all or some cookies, you may not be able to use all or some parts of our Website.

For more information please visit or

Cookie Name Type of cookie                               Purpose                               More information Expiry period
Google Analytics _ga
Third Party Controlled
Google Analytics helps website owners measure how users interact with website content. You can learn more about Google Analytics and opt out at Various, maximum of 2 years
Hotjar _hjClosedSurveyInvites
Third Party Controlled
Hotjar helps website owners measure how users interact with website content and allows them to provide feedback to the website owner  You can learn more about Hotjarā€™s service and opt out at 1 year
VWO _vis_opt_test_cookie
Third Party Controlled
WVO cookies are used to test and analyse how customers interact with a website, to make informed decisions and provide a better experience for customers More information is available at Default 100 days. Maximum of 10 years for Opt Out Cookies
Google Adwords Conversion   Performance Monitoring
Third Party Controlled
Google's cookie collects information about online ticket purchases, to understand which sales originated as a result of a click on a Google paid search ad You can learn more about Google's advertising policy and opt out of personalised advertising at 30 days
Facebook pixel Analytical
Third Party Controlled
Tracking success of campaigns and attribution. Optimizes to help increase conversions, Allows to build audiencs from Facebook/Instagram users The Facebook Pixel collects data for no longer than 180 days.
ADARA pixel Analytical
Third Party Controlled
Tracking and optimizing to drive campaigns & build audiences to retarget 13 months for cookies, 24 months for personal data

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