Frequently Asked Questions
Discover the ways we can help you
Find answers to popular Dublin Express queries
We always try our best to make travelling with us as smooth as possible, from the moment you book your tickets to when you depart from your coach.
However, we also know questions are natural! So before you give us a call or email us, why not take a look below and see if your query has already been answered?
Our services
What services do you operate?
The 782 and 784 bus services between Dublin City and Dublin Airport are now operating again. The 783 service between Dublin City and Dublin Airport remains suspended, however, we are continually monitoring the situation and as demand grows will look to reinstate this service.
Where do you stop at Dublin Airport?
Dublin Airport Stops
- Dublin Airport T1 (DUB)
- The pick up and drop off stop for Terminal 1 is located in the same place outside the Terminal 1 Arrivals building. When exiting the terminal building turn left to find the stop.
- Terminal 1 Pick Up & Drop Off Location
- Dublin Airport T2 (DUB)
- The pick up stop for services to Dublin City is located in Zone 21 outside the Terminal 2 building. When exiting from arrivals, cross the glass walkway, turn left and go down the escalator.
- Terminal 2 Pick Up Location
- For services arriving at Terminal 2, customers will be dropped off just outside the entrance to departures.
- Terminal 2 Drop Off Location
Please click the map to enlarge
Where does the 782 service stop in Dublin City?
Dublin City Stops - 782 service
- Dublin City Centre - George's Quay (Tara Street Station)
- This stop is located in Dublin’s city centre, located near Tara Street Station.
Services pick up and drop off at the same location, Stop 135141, by Tara Street Station. - Georges Quay Pick Up Location
- Dublin City Centre - Aston Quay (O'Connell Bridge & Temple Bar)
- This stop is located in Dublin’s city centre, less than a 5 minute walk from O'Connell Bridge.
Services pick up and drop off at the same location, Stop 325. - Aston Quay Pick Up Location
- Dublin City Centre - Wellington Quay (Temple Bar & Dublin Castle)
- This stop is located in Dublin’s city centre, less than a 5 minute walk from Temple Bar and Dublin Castle.
Services pick up and drop off at the same location, Stop 312. - Wellington Quay Pick Up Location
- Dublin City Centre - Usher and Merchant's Quay: Christ Church Cathedral & Guinness Storehouse
- This stop is located in Dublin’s city centre, less a 6 minute walk from Christ Church Cathedral.
For Ushers Quay services pick up and drop off at the same location, Stop 10997. - Ushers Quay Pick Up Location
- For Merchants Quay services pick up and drop off at the same location, Stop 1444.
- Merchant Quay Pick Up Location
- Dublin City Centre - Heuston Station (Phoenix Park & Dublin Zoo)
- This stop is located in Dublin’s city centre, right outside the main entrance of Heuston Station and 10 minute walk from the Guinness Storehouse.
Services pick up and drop off at the same location, Stop 4425. - Heuston Station Pick Up Location
- Dublin City Centre - Arran Quay (Smithfield & Jameson Distillery)
- This stop is located in Dublin’s city centre, less than a 5 minute walk from Smithfield and Jameson Distillery.
Services pick up and drop off at the same location, Stop 7453. - Arran Quay Pick Up Location
- Dublin City Centre - Ormond Quay Upper (Capel Street)
- Services pick up and drop off at the same location, Stop 1479.
- Ormond Quay Pick Up Location
- Dublin City Centre - Eden Quay (O'Connell Street & Marlborough Street)
- This stop is located in Dublin’s city centre, less than a 5 minute walk from O'Connell Street and the Spire.
Services pick up and drop off at the same location, Stop 297. - Eden Quay Pick Up Location
- Dublin City Centre - Custom House Quay (Gardiner Street & Connolly Station)
- This stop is located in Dublin’s city centre, less than a 10 minute walk from O'Connell Street, Connolly Train Station and the Busáras Central Bus Station.
Services pick up and drop off at the same location, Stop 135271. - Custom House Quay Pick Up Location
This map shows the pick up points for travelling to Dublin Airport. Please click the map to enlarge
Where does the 784 service stop in Dublin City?
Dublin City Stops - 784 service
- Dublin City Centre - Harcourt Luas (Camden Street & Charlemont Street)
- Harcourt Luas, Charlotte Way, Stop 1074.
Services pick up and drop off at the same location, Stop 1074. - Charlotte Way pick up & drop off location.
- Dublin City Centre - Merrion Square (St. Stephen's Green)
- Pick up - Merrion Square, opposite Holles Street, Stop 493.
Services pick up from Stop 439 - Merrion Square pick up location.
Drop off - Merrion Square, Holles Street, Stop 111781. - Services drop off at Stop 111781 - Merrion Square drop off location.
- Dublin City Centre - Pearse Station (Pearse Street)
- This is a drop off location only, for services from the airport
- Drop off - Pearse Station, Westland Row, Stop 111761.
- Services drop off at Stop 111761 - Pearse Station drop off location.
- Dublin City Centre - Trinity College (College Green & Temple Bar)
- Pick up - Trinity College, Pearse Street, Stop 7588.
- Services pick up from Stop 7588 - Trinity College pick up location.
Drop off - Trinity College, Hawkins Street, Stop 4495. - Services drop off at Stop 4495 - Trinity College drop off location.
- Dublin City Centre - Custom House Quay (Gardiner Street & Connolly Station)
- This is a pick up location only, for services to the airport
- Pick up - Dublin City, Custom House Quay, Custom House, Stop 135271.
- Services pick up from Stop 135271 - Custom House Quay pick up location.
- Dublin City Centre - Eden Quay (O'Connell Street & Marlborough Street)
- This is a drop off location only, for services from the airport
- Drop off - Dublin City, Eden Quay, Stop 303.
- Services drop off at Stop 303 - Eden Quay drop off location.
- Dublin City Centre - North Wall Quay (Docklands & Samuel Beckett Bridge)
- Pick up - Docklands, North Wall Quay, Beckett Bridge, Stop 2500.
- Services pick up from Stop 2500 - Docklands pick up location.
- Drop off - Docklands, North Wall Quay, Guild Street, Stop 7397
- Services drop off at Stop 7397 - Docklands drop off location.
- Dublin City Centre - 3Arena (Point Village & Ringsend)
- Pick up - 3Arena, North Wall Quay, Br an Phoirt Thoir, Stop 7623.
- Services pick up from Stop 7623 - 3Arena pick up location.
- Drop off - 3Arena, East Wall Road, Stop 7399.
- Services drop off at Stop 7399 - 3Arena drop off location.
This map shows the pick up points for travelling to Dublin Airport. Please click the map to enlarge
How long does the journey take?
Our fastest journey between Dublin Airport and Dublin City takes only 14 minutes. See our Dublin Express Timetable for all services.
Assisted travel information
Discover all you need to know about arranging assistance, travelling with a wheelchair and our disabled code of practice here.
Are your stops manned?
Staff will be available at our Dublin Airport stops from 05:00 to 21:00 at Terminal 2 and 07:00 to 23:00 at Terminal 1.
Can I buy a ticket from the driver?
Yes* you can, however, this will be subject to availability as services may be full with pre-booked customers, so it is always advisable to purchase your ticket in advance.
If you would like to purchase a ticket from our drivers, please be aware of the following:
- Drivers can accept card only.
Where is my coach?
You can track your coach in real-time by using Coachtracker, which enables you to see where your coach is and offer you an estimated time of arrival. Click here to track your coach.
What is the luggage allowance?
You can take two medium-sized suitcases or one large suitcase (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage.
Please note: Medium sized items are defined as 70cm x 30cm x 45cm, whilst large items may have a max dimension of 75cm x 50cm x 32cm. Your hand luggage can be no larger than 45cm x 35cm x 20cm
I’ve lost an item on board
If you have lost an item whilst travelling on our services please get in touch using the following details:
Online enquiries: www.lostproperty.org
Telephone enquiries: 01437 2311
Address: Lost Property Department, Excess Baggage Company, Dublin Airport, Terminal 1 Arrivals Hall
Or
Please contact our team lead at the Kiosk in Dublin Airport which will operate from 07.00 am to 00.30 am every day. The Terminal 1 number is 00353 87 4067147.
Ticket amendments and refunds
Can I change the date of my ticket?
Unfortunately, your ticket is non-amendable, therefore changes to the date are not applicable. You can however travel 12 hours either side of the scheduled time on your ticket on standby basis. You can also refund your ticket free of charge up to 72 hours before you depart and rebook for another date.
Can I amend or refund my ticket?
A refund can be obtained free of charge on all tickets cancelled 72 hours prior to your outward departure via our cancellation portal. Tickets cannot be amended, however, you have the flexibility to travel 12 hours either side of the journey time stated on your ticket or you can cancel your ticket free of charge 72 hours before departure and rebook.
Can I get an earlier coach?
Your ticket allows you to travel 12 hours earlier or later than the time stated on your ticket. Please note if you are travelling on a different time than stated on your ticket, boarding the coach will be subject to availability.
What if I miss my coach?
If you miss your coach your ticket will have you covered up to travel 12 hours either side of your scheduled departure time. Please note if you are travelling on a different time than stated on your ticket, boarding the coach will be subject to availability.
What if my flight is early/delayed?
Your ticket will give you the flexibility of travelling 12 hours before or after your scheduled time, giving you flexibility if your plans change. Please note if you are travelling on a different time than stated on your ticket, boarding the coach will be subject to availability.
I haven’t received my ticket
Please check your spam or junk email folders before contacting us.
If you haven’t received your ticket, please call us on 019039508 from within the Republic of Ireland or +35319039508 if calling outside of Republic of Ireland Lines open 9am-5pm, 7 days a week. You can also try contacting us via Social media between 8am-10pm on:
Coronavirus (Covid-19) safety measures
What coronavirus (Covid-19) safety measures do you have in place?
Keeping our customers and colleagues safe has always been, and continues to be our top priority and we’re doing everything we can to ensure this. Find out what changes we have put in place on our Coronavirus page.
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