Frequently Asked Questions

Discover the ways we can help you

Find answers to popular Dublin Express queries

We always try our best to make travelling with us as smooth as possible, from the moment you book your tickets to when you depart from your coach.

However, we also know questions are natural! So before you give us a call or email us, why not take a look below and see if your query has already been answered?

Our services

What services do you operate?

The 782 and 784 bus services between Dublin City and Dublin Airport operate daily from morning until night.

Where do you stop at Dublin Airport?

 

Where does the 782 service stop in Dublin City?

Where does the 784 service stop in Dublin City?

 

How long does the journey take?

Our fastest journey between Dublin Airport and Dublin City takes only 14 minutes. See our Dublin Express Timetable for all services.

Assisted travel information

Discover all you need to know about arranging assistance, travelling with a wheelchair and our disabled code of practice here.

Are your stops manned?

Staff will be available at our Dublin Airport stops from 05:00 to 21:00 at Terminal 2 and 07:00 to 23:00 at Terminal 1.

Can I buy a ticket from the driver?

Yes* you can, however, this will be subject to availability as services may be full with pre-booked customers, so it is always advisable to purchase your ticket in advance.

If you would like to purchase a ticket from our drivers, please be aware of the following:

  • Drivers can accept card only.

Where is my coach?

You can track your coach in real-time by using Coachtracker, which enables you to see where your coach is and offer you an estimated time of arrival. Click here to track your coach.

Luggage and lost property

What is the luggage allowance?

You can take two medium-sized suitcases or one large suitcase (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage.

Please note: Medium sized items are defined as 70cm x 30cm x 45cm, whilst large items may have a max dimension of 75cm x 50cm x 32cm. Your hand luggage can be no larger than 45cm x 35cm x 20cm

I’ve lost an item on board

If you have lost an item whilst travelling on our services please get in touch using the following details:

Online enquiries: www.lostproperty.org

Telephone enquiries: 01437 2311

Address: Lost Property Department, Excess Baggage Company, Dublin Airport, Terminal 1 Arrivals Hall

Or

Please contact our team lead at the Kiosk in Dublin Airport which will operate from 07.00 am to 00.30 am every day. The Terminal 1 number is 00353 87 4067147.

Ticket amendments and refunds

Can I change the date of my ticket?

Unfortunately, your ticket is non-amendable, therefore changes to the date are not applicable. You can however travel 12 hours either side of the scheduled time on your ticket on standby basis. You can also refund your ticket free of charge up to 72 hours before you depart and rebook for another date.

Can I amend or refund my ticket?

A refund can be obtained free of charge on all tickets cancelled 72 hours prior to your outward departure via our cancellation portal. Tickets cannot be amended, however, you have the flexibility to travel 12 hours either side of the journey time stated on your ticket or you can cancel your ticket free of charge 72 hours before departure and rebook.

Can I get an earlier coach?

Your ticket allows you to travel 12 hours earlier or later than the time stated on your ticket. Please note if you are travelling on a different time than stated on your ticket, boarding the coach will be subject to availability.

What if I miss my coach?

If you miss your coach your ticket will have you covered up to travel 12 hours either side of your scheduled departure time. Please note if you are travelling on a different time than stated on your ticket, boarding the coach will be subject to availability.

What if my flight is early/delayed?

Your ticket will give you the flexibility of travelling 12 hours before or after your scheduled time, giving you flexibility if your plans change. Please note if you are travelling on a different time than stated on your ticket, boarding the coach will be subject to availability.

Not received ticket

I haven’t received my ticket

Please check your spam or junk email folders before contacting us.

If you haven’t received your ticket, please call us on 019039508 from within the Republic of Ireland or +35319039508 if calling outside of Republic of Ireland Lines open 9am-5pm, 7 days a week. You can also try contacting us via Social media between 8am-10pm on:

Coronavirus (Covid-19) safety measures

What coronavirus (Covid-19) safety measures do you have in place?

Keeping our customers and colleagues safe has always been, and continues to be our top priority and we’re doing everything we can to ensure this. Find out what changes we have put in place on our Coronavirus page.

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